Posted: March 12th, 2023

task

ASSESSMENT COVER PAGE
STUDENT DETAILS / DECLARATION:
Course Name: Advance Diploma of IT
Unit / Subject Name: ICTNNWK612 Plan and manage troubleshooting advance integrated IP Networks
Trainer’s Name: Assessment No: Task 1, Task 2 & Task 3
I declare that: I fully understand the context and purpose of this assessment. I am fully aware of the competency standard/criteria against which I will be assessed. I have been given fair notice of the date, time and venue for the assessment. I am aware of the resources I need and how the assessment will be conducted. I have had the appeals process and confidentiality explained to me. I agree that I am ready to be assessed and that all written work is my own. This assessment is my: o First submission o Re-submission (Attempt )
Student Name: Student ID:
Student’s Signature: Submission Date: / /
ASSESSOR USE ONLY:
Result: Assessment Task 1: o Satisfactory o Not Satisfactory
Assessment Task 2: o Satisfactory o Not Satisfactory
Assessment Task 3: o Satisfactory o Not Satisfactory
Final Assessment Result for this unit C / NYC
Feedback: Feedback is given to the student on each Assessment task & final outcome of the unit Yes / No
Assessor’s Feedback:
Assessor’s Signature: Date: / /
ASSESSMENT FIRST SUBMISSION/RE-SUBMISSION RECEIPT:
It is student’s responsibility to keep the assessment submission receipt as a proof of submission of assessment tasks
Student Name: Student ID:
Unit / Subject Code: Assessment No:
Trainer Name: Date: / /
Signature:

TYPES OF EVIDENCE

The RTO ensures that assessment is carried out in accordance with the requirements of the unit and the standards and will implement an assessment process which identifies the evidence required for each unit of competency. They will identify the type of evidence and the assessment methods used.

Types of evidence include:

Direct Evidence – things that the assessor, observes first-hand, e.g., observation or work samples

Indirect Evidence – things that someone else has observed and reported to us, e.g., third party reports

Supplementary Evidence – other things that can indicate performance, such as training records, questions, written work, portfolios

Assessment methods may include but are not limited to:

Written Activity

Case Study

Observation/Demonstration

Practical Activity

Questions

Third Party Report

Assessment must comply with the assessment methods of the training package and be conducted in accordance with the Principles of Assessment and assessment conditions. This means the assessment must be fair, flexible, reliable and valid.

ASSESSMENT INFORMATION FOR STUDENTS

Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.

You are going to be assessed for:

Your skills and knowledge using written and observation activities that apply to the workplace.

Your ability to apply your learning.

Your ability to recognise common principles and actively use these on the job.

All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.

HOW YOU WILL BE ASSESSED

The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in the workplace, and some in the training room as required by each unit.

The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at the required standard.

Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.

The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.

What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?

Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.

In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.

What if you disagree on the assessment outcome?

You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.

Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.

What if I believe I am already competent before training?

If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).

Assessor Responsibilities

Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:

Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.

Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.

Ensure that their own qualifications are current.

When required, request the manager or supervisor to determine that the student is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.

When required, ensure supervisors and students sign off on third party assessment forms or third party report.

Follow the recommendations from moderation and validation meetings.

How should I format my assessments?

Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer on each page with the student name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer.

How long should my answers be?

The length of your answers will be guided by the description in each assessment, for example:

Type of Answer

Answer Guidelines

Short Answer

4 typed lines = 50 words, or
5 lines of handwritten text

Long Answer

8 typed lines = 100 words, or
10 lines of handwritten text = of a foolscap page

Brief Report

500 words = 1 page typed report, or
50 lines of handwritten text = 1foolscap handwritten pages

Mid Report

1,000 words = 2 page typed report
100 lines of handwritten text = 3 foolscap handwritten pages

Long Report

2,000 words = 4 page typed report
200 lines of handwritten text = 6 foolscap handwritten pages

How should I reference the sources of information I use in my assessments?

Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:

Website Name – Page or Document Name, Retrieved insert the date. Webpage link.

For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State

Assessment guide

The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task. The following is a list of general assessment methods that can be used in assessing a unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.

Assessment Method

Satisfactory Result

Non-Satisfactory Result

You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.

Questions

All questions answered correctly

Incorrect answers for one or more questions

Answers address the question in full; referring to appropriate sources from your workbook and/or workplace

Answers do not address the question in full. Does not refer to appropriate or correct sources.

Third Party Report

Supervisor or manager observes work performance and confirms that you consistently meet the standards expected from an experienced operator

Could not demonstrate consistency. Could not demonstrate the ability to achieve the required standard

Written Activity

The assessor will mark the activity against the detailed guidelines/instructions

Does not follow guidelines/instructions

Attachments if requested are attached

Requested supplementary items are not attached

All requirements of the written activity are addressed/covered.

Response does not address the requirements in full; is missing a response for one or more areas.

Responses must refer to appropriate sources from your workbook and/or workplace

One or more of the requirements are answered incorrectly.
Does not refer to or utilise appropriate or correct sources of information

Observation/Demonstration

All elements, criteria, knowledge and performance evidence and critical aspects of evidence, are demonstrated at the appropriate AQF level

Could not demonstrate elements, criteria, knowledge and performance evidence and/or critical aspects of evidence, at the appropriate AQF level

Case Study

All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study.

Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly.

Answers address the question in full; referring to appropriate sources from your workbook and/or workplace

Answers do not address the question in full; do not refer to appropriate sources.

Practical Activity

All tasks in the practical activity must be competed and evidence of completion must be provided to your trainer/assessor.
All tasks have been completed accurately and evidence provided for each stated task.

Tasks have not been completed effectively and evidence of completion has not been provided.

Attachments if requested are attached

Requested supplementary items are not attached

1. Assessment Plan

The student must be assessed as satisfactory in each of the following assessment methods in order to demonstrate competence in a variety of ways.

Evidence number/ Task number

Assessment method/ Type of evidence/ Task name

Sufficient evidence recorded/Outcome

Assessment task 1

Knowledge Test (KT)

S / NS (First Attempt)
S / NS (Second Attempt)

Assessment task 2

Practical Tasks (PT)

S / NS (First Attempt)
S / NS (Second Attempt)

Outcome

C ☐ NYC ☐

Date assessed:

Trainer signature:

2. Completion of the Assessment Plan

Your trainer is required to fill out the Assessment Plan Outcome records above, when:
· You have completed and submitted all the requirements for the assessment tasks for this cluster or unit of competency.
· Your work has been reviewed and assessed by your trainer/assessor.
· You have been assessed as either satisfactory or unsatisfactory for each assessment task within the unit of competency.
· You have been provided with relevant and detailed feedback.
Every assessment has a “Feedback to Student” section used to record the following information. Your trainer/assessor must also ensure that all sections are filled in appropriately, such as:
· Result of Assessment (satisfactory or unsatisfactory)
· Student name, signature and date
· Assessor name, signature and date
· Relevant and detailed feedback

3. Unit Requirements

You, the student, must read and understand all of the information in the Unit Requirements before completing the Student Pack. If you have any questions regarding the information, see your trainer/assessor for further information and clarification.

Pre-Assessment Checklist: Task 1 – Knowledge Test

The purpose of this checklist

The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.

Section 1: Information for Students

☐ Make sure you have completed the necessary prior learning before attempting this assessment.
☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.
☐ Make sure you understand what evidence is required to be collected and how.
☐ Make sure you know your rights and the Complaints and Appeal process.
☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix – Appendix A and negotiate these with your trainer/assessor).
☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).
☐ Make sure that you have all the required resources needed to complete this assessment task.
☐ The due date of this assessment task is in accordance with your timetable.
☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.
☐ The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the
Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.

☐ I do require reasonable adjustment
☐ I do not require reasonable adjustment

Declaration (Student to complete)

☐ I confirm that the purpose and procedure of this assessment task has been clearly explained to me.
☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process.
☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.
☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.
☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.
☐ I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________

Assessment method-based instructions and guidelines: Knowledge Test

Assessment type

· Written Questions

Instructions provided to the student:

Assessment task description:

· This is the first (1) assessment task you must successfully complete to be deemed competent in this unit of competency.
· The Knowledge Test is comprised of seven (7) written questions
· You must respond to all questions and submit them to your Trainer/Assessor.
· You must answer all questions to the required level, e.g. provide an answer within the required word limit, to be deemed satisfactory in this task
· You will receive your feedback within two (2) weeks, and you will be notified by your Trainer/Assessor when your results are available.

Applicable conditions:

· All knowledge tests are untimed and are conducted as open book assessment (this means you can refer to your textbook during the test).
· You must read and respond to all questions.
· You may handwrite/use a computer to answer the questions.
· You must complete the task independently.
· No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
· As you complete this assessment task, you are predominately demonstrating your written skills and knowledge to your trainer/assessor.

Resubmissions and reattempts:

· Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
· The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
· For more information, please refer to the Training Organisation’s Student Handbook.

Location:

· This assessment task may be completed in:

☐ a classroom
☐ learning management system (i.e. Moodle),
☐ workplace,
☐ or an independent learning environment.

· Your trainer/assessor will provide you with further information regarding the location for completing this assessment task.

Instructions for answering the written questions:

· Complete a written assessment consisting of a series of questions.
· You will be required to answer all the questions correctly.
· Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.
· Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.
· Be concise, to the point and write answers within the word-limit given to each question. Do not provide irrelevant information. Remember, quantity is not quality.
· You must write your responses in your own words.
· Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used.
· When you quote, paraphrase, summarise or copy information from other sources to write your answers or research your work, always acknowledge the source.

Purpose of the assessment

This assessment task is designed to evaluate your knowledge for the following:
· Knowledge of legislative frameworks and organisational policy or procedures applicable to identified workplace problem.
· Knowledge of critical and creative thinking techniques applicable to performance evidence.
· Knowledge of advantages and risks in the development of solutions for identified workplace problems.
· Knowledge of decision-making processes including barriers to effective decision-making.
· Knowledge of sources of relevant information to identified issue, including desk research and stakeholder consultations.
· Knowledge of organisational requirements for development and presentation of a brief and feedback register.
· Knowledge of approval process for workplace solution.

Task instructions

· This is an individual assessment.
· To ensure your responses are satisfactory, consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.
· To be assessed as Satisfactory in this assessment task, all questions must be answered correctly.

Assessment Task 1: Knowledge Test

Knowledge Assessment (Written Tasks)

1. Exhibit:

A network administrator is troubleshooting an EIGRP connection between RouterA, IP address 10.1.2.1, and RouterB, IP address 10.1.2.2. Given the debug output on RouterA, which two statements are true? (Choose two.)

(a) RouterA received a hello packet with mismatched hello timers.

(b) RouterA received a hello packet with mismatched metric-calculation mechanisms.

(d) RouterA will form an adjacency with RouterB.

(e) RouterA received a hello packet with mismatched authentication parameters.

(f) RouterA will not form an adjacency with RouterB.

2. Refer to the exhibit.

How would you confirm on R1 that load balancing is actually occurring on the default-network (0.0.0.0)?

(a) Use an extended ping along with repeated show ip route commands to confirm the gateway of last resort address toggles back and forth.

(b) Load balancing does not occur over default networks; the second route will only be used for failover.

(d) Use the traceroute command to an address that is not explicitly in the routing table.

3. A customer network engineer has made configuration changes that have resulted in some loss of connectivity. You have been called in to evaluate a switch network and suggest resolutions to the problems.

PC2 in VLAN 200 is unable to ping the gateway address 172.16.200.1; identify the issue.

(a) VTP domain name mismatch on SW4

(b) VLAN 200 not configured on SW4

(d) VLAN 200 not configured on SW2

4. For the following:

—-
OSPF (Process ID 1) is running between R1, R2, R3, R4
Network of OSPF is redistributed in EIGRP
BGP 65001 is configured on R1 with Webserver cloud AS 65002
HSRP is running between DSW1 & DSW2 Switches
The company has created the test bed shown in the layer 2 and layer 3 topology exhibits.
This network consists of four routers, two layer 3 switches and two layer 2 switches.
In the IPv4 layer 3 topology, R1, R2, R3, and R4 are running OSPF with an OSPF process
number 1.
DSW1, DSW2 and R4 are running EIGRP with an AS of 10. Redistribution is enabled where
necessary.
R1 is running a BGP AS with a number of 65001. This AS has an eBGP connection to AS 65002
in the ISP’s network. Because the company’s address space is in the private range.
R1 is also providing NAT translations between the inside (10.1.0.0/16 & 10.2.0.0/16) networks and
outside (209.65.0.0/24) network.
ASW1 and ASW2 are layer 2 switches.
NTP is enabled on all devices with 209.65.200.226 serving as the master clock source.
The client workstations receive their IP address and default gateway via R4’s DHCP server.
The default gateway address of 10.2.1.254 is the IP address of HSRP group 10 which is running
on DSW1 and DSW2.
In the IPv6 layer 3 topology R1, R2, and R3 are running OSPFv3 with an OSPF process number
6.
DSW1, DSW2 and R4 are running RIPng process name RIP_ZONE.
The two IPv6 routing domains, OSPF 6 and RIPng are connected via GRE tunnel running over the
underlying IPv4 OSPF domain. Redistrution is enabled where necessary.
Recently the implementation group has been using the test bed to do a ‘proof-of-concept’ on
several implementations. This involved changing the configuration on one or more of the devices.
You will be presented with a series of trouble tickets related to issues introduced during these
configurations.
Note: Although trouble tickets have many similar fault indications, each ticket has its own issue
and solution.

Each ticket has 3 sub questions that need to be answered & topology remains same.

Question-1 Fault is found on which device,
Question-2 Fault condition is related to,
Question-3 What exact problem is seen & what needs to be done for solution

– – – –
Client is unable to ping IP 209.65.200.241
Solution
Steps need to follow as below:-
When we check on client 1 & Client 2 desktop we are not receiving DHCP address from R4
Ipconfig —– Client will be getting 169.X.X.X
On ASW1 port Fa1/0/ 1 & Fa1/0/2 access port VLAN 10 was assigned which is using IP address
10.2.1.0/24
Sh run ——- & check for running config of int fa1/0/1 & fa1/0/2
====================================================
interface FastEthernet1/0/1switchport mode accessswitchport access vlan 10interface
FastEthernet1/0/2switchport mode accessswitchport access vlan 10
====================================================
We need to check on ASW 1 trunk port the trunk Po13 & Po23 were receiving VLAN 20 & 200
but not VLAN 10 so that switch could not get DHCP IP address and was failing to reach IP
address of Internet

Change required: On ASW1 below change is required for switch-to-switch connectivity..
int range portchannel13,portchannel23 switchport trunk allowed vlan none switchport trunk
allowed vlan 10,200
###EndTicket1###

The implementations group has been using the test bed to do a ‘proof-of-concept’ that
requires both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After
several changes to the network addressing, routing scheme, DHCP services, NTP services,
and FHRP services, a trouble ticket has been opened indicating that Client 1 cannot ping
the 209.65.200.241 address.
Use the supported commands to isolated the cause of this fault and answer the following
questions.
The fault condition is related to which technology?

(a) Access Vlans

(b) Port Security

(d) Switch Virtual Interface

(e) NTP

(f) VLAN ACL / Port ACL

5. For the following:

###BeginTicket1###
Ticket 1: Switch Port Trunk
Topology Overview (Actual Troubleshooting lab design is for below network design)
Client Should have IP 10.2.1.3
EIGRP 100 is running between switch DSW1 & DSW2
—-
OSPF (Process ID 1) is running between R1, R2, R3, R4
Network of OSPF is redistributed in EIGRP
BGP 65001 is configured on R1 with Webserver cloud AS 65002
HSRP is running between DSW1 & DSW2 Switches
The company has created the test bed shown in the layer 2 and layer 3 topology exhibits.
This network consists of four routers, two layer 3 switches and two layer 2 switches.
In the IPv4 layer 3 topology, R1, R2, R3, and R4 are running OSPF with an OSPF process
number 1.
DSW1, DSW2 and R4 are running EIGRP with an AS of 10. Redistribution is enabled where
necessary.
R1 is running a BGP AS with a number of 65001. This AS has an eBGP connection to AS 65002
in the ISP’s network. Because the company’s address space is in the private range.
R1 is also providing NAT translations between the inside (10.1.0.0/16 & 10.2.0.0/16) networks and
outside (209.65.0.0/24) network.
ASW1 and ASW2 are layer 2 switches.
NTP is enabled on all devices with 209.65.200.226 serving as the master clock source.
The client workstations receive their IP address and default gateway via R4’s DHCP server.
The default gateway address of 10.2.1.254 is the IP address of HSRP group 10 which is running
on DSW1 and DSW2.
In the IPv6 layer 3 topology R1, R2, and R3 are running OSPFv3 with an OSPF process number
6.
DSW1, DSW2 and R4 are running RIPng process name RIP_ZONE.
The two IPv6 routing domains, OSPF 6 and RIPng are connected via GRE tunnel running over the
underlying IPv4 OSPF domain. Redistrution is enabled where necessary.
Recently the implementation group has been using the test bed to do a ‘proof-of-concept’ on
several implementations. This involved changing the configuration on one or more of the devices.
You will be presented with a series of trouble tickets related to issues introduced during these
configurations.
Note: Although trouble tickets have many similar fault indications, each ticket has its own issue
and solution.
Each ticket has 3 sub questions that need to be answered & topology remains same.
Question-1 Fault is found on which device,
Question-2 Fault condition is related to,
Question-3 What exact problem is seen & what needs to be done for solution

(a) In Configuration mode, using the interface port-channel 13 command, then configure switchport trunk allowed vlan none followed by switchport trunk allowed vlan 20,200 commands.

(b) In Configuration mode, using the interface port-channel 13, port-channel 23, then configure switchport trunk none allowed vlan none followed by switchport trunk allowed vlan 10,200 commands.

(c) In Configuration mode, using the interface port-channel 23, port-channel, then configure switchport trunk allowed vlan none followed by switchport trunk allowed vlan 10,20,200 commands.

(d) In Configuration mode, using the interface port-channel 23 command, then configure switchport trunk allowed vlan none followed by switchport trunk allowed vlan 20,200 commands.

6. For the following:

###BeginTicket2###
Ticket 2 : ACCESS VLAN
Topology Overview (Actual Troubleshooting lab design is for below network design)

——
Client Should have IP 10.2.1.3
EIGRP 100 is running between switch DSW1 & DSW2
OSPF (Process ID 1) is running between R1, R2, R3, R4
Network of OSPF is redistributed in EIGRP
BGP 65001 is configured on R1 with Webserver cloud AS 65002
HSRP is running between DSW1 & DSW2 Switches
The company has created the test bed shown in the layer 2 and layer 3 topology exhibits.
This network consists of four routers, two layer 3 switches and two layer 2 switches.
In the IPv4 layer 3 topology, R1, R2, R3, and R4 are running OSPF with an OSPF process
number 1.
DSW1, DSW2 and R4 are running EIGRP with an AS of 10. Redistribution is enabled where
necessary.
R1 is running a BGP AS with a number of 65001. This AS has an eBGP connection to AS 65002
in the ISP’s network. Because the company’s address space is in the private range.
R1 is also providing NAT translations between the inside (10.1.0.0/16 & 10.2.0.0/16) networks and
outside (209.65.0.0/24) network.
ASW1 and ASW2 are layer 2 switches.
NTP is enabled on all devices with 209.65.200.226 serving as the master clock source.
The client workstations receive their IP address and default gateway via R4’s DHCP server.
The default gateway address of 10.2.1.254 is the IP address of HSRP group 10 which is running
on DSW1 and DSW2.
In the IPv6 layer 3 topology R1, R2, and R3 are running OSPFv3 with an OSPF process number 6.
DSW1, DSW2 and R4 are running RIPng process name RIP_ZONE.
The two IPv6 routing domains, OSPF 6 and RIPng are connected via GRE tunnel running over the
underlying IPv4 OSPF domain. Redistrution is enabled where necessary.
Recently the implementation group has been using the test bed to do a ‘proof-of-concept’ on
several implementations. This involved changing the configuration on one or more of the devices.
You will be presented with a series of trouble tickets related to issues introduced during these
configurations.
Note: Although trouble tickets have many similar fault indications, each ticket has its own issue
and solution.

Each ticket has 3 sub questions that need to be answered & topology remains same.
Question-1 Fault is found on which device,
Question-2 Fault condition is related to,
Question-3 What exact problem is seen & what needs to be done for solution

– – —
Client is unable to ping IP 209.65.200.241
Solution
Steps need to follow as below:-
When we check on client 1 & Client 2 desktop we are not receiving DHCP address from R4
Ipconfig —– Client will be getting 169.X.X.X
On ASW1 port Fa1/0/ 1 & Fa1/0/2 access port VLAN 10 was assigned which is using IP address
10.2.1.0/24
Sh run ——- & check for running config of int fa1/0/1 & fa1/0/2
====================================================

====================================================
Here we are not able to see access Vlan10 configured for Port Fa1/0/1 & Fa1/0/2
Change required: On ASW1, for configuring Access Vlan under interface fa1/0/1 & 1/0/2 we
have to enable command switchport access vlan 10
###EndTicket2###

The implementations group has been using the test bed to do a ‘proof-of-concept’ that
requires both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After
several changes to the network addressing, routing scheme, DHCP services, NTP services,
layer 2 connectivity, FHRP services, and device security, a trouble ticket has been opened
indicating that Client 1 cannot ping the 209.65.200.241 address.
Use the supported commands to isolated the cause of this fault and answer the following
questions.
What is the solution to the fault condition?

(a) In Configuration mode, using the interface range Fastethernet 1/0/1 – 2, then switchport access

mode vlan 10 command.

(b) In Configuration mode, using the interface range Fastethernet 1/0/1 – 2, then switchport mode

access vlan 10 command.

(d) In Configuration mode, using the interface range Fastethernet 1/0/1 – 2, then switchport vlan 10 access command.

7. For the following:

###BeginTicket14###
Ticket 14: IPv6 Routing Issue 1
Topology Overview (Actual Troubleshooting lab design is for below network design)
Client Should have IP 10.2.1.3
EIGRP 100 is running between switch DSW1 & DSW2
OSPF (Process ID 1) is running between R1, R2, R3, R4
—
Network of OSPF is redistributed in EIGRP
BGP 65001 is configured on R1 with Webserver cloud AS 65002
HSRP is running between DSW1 & DSW2 Switches
The company has created the test bed shown in the layer 2 and layer 3 topology exhibits.
This network consists of four routers, two layer 3 switches and two layer 2 switches.
In the IPv4 layer 3 topology, R1, R2, R3, and R4 are running OSPF with an OSPF process
number 1.
DSW1, DSW2 and R4 are running EIGRP with an AS of 10. Redistribution is enabled where
necessary.
R1 is running a BGP AS with a number of 65001. This AS has an eBGP connection to AS 65002
in the ISP’s network. Because the company’s address space is in the private range.
R1 is also providing NAT translations between the inside (10.1.0.0/16 & 10.2.0.0/16) networks and
outside (209.65.0.0/24) network.
ASW1 and ASW2 are layer 2 switches.
NTP is enabled on all devices with 209.65.200.226 serving as the master clock source.
The client workstations receive their IP address and default gateway via R4’s DHCP server.
The default gateway address of 10.2.1.254 is the IP address of HSRP group 10 which is running
on DSW1 and DSW2.
In the IPv6 layer 3 topology R1, R2, and R3 are running OSPFv3 with an OSPF process number 6.
DSW1, DSW2 and R4 are running RIPng process name RIP_ZONE.
The two IPv6 routing domains, OSPF 6 and RIPng are connected via GRE tunnel running over the
underlying IPv4 OSPF domain. Redistrution is enabled where necessary.
Recently the implementation group has been using the test bed to do a ‘proof-of-concept’ on
several implementations. This involved changing the configuration on one or more of the devices.
You will be presented with a series of trouble tickets related to issues introduced during these
configurations.
Note: Although trouble tickets have many similar fault indications, each ticket has its own issue
and solution.
Each ticket has 3 sub questions that need to be answered & topology remains same.

Question-1 Fault is found on which device,
Question-2 Fault condition is related to,
Question-3 What exact problem is seen & what needs to be done for solution

###EndTicket14###

The implementation group has been using the test bed to do an IPv6 ‘proof-of-concept1.
After several changes to the network addressing and routing schemes, a trouble ticket has
been opened indicating that the loopback address on R1 (2026::111:1) is not able to ping
the loopback address on DSW2 (2026::102:1).
Use the supported commands to isolate the cause of this fault and answer the following
question.
What is the solution to the fault condition?

(a) Under ipv6 router ospf 6 configuration enter the network 2026::1:/122 area 0 command.

(b) Under the interface SerialO/0/0.12 configuration enter the ipv6 ospf 6 area 12 command.

(d) Under the interface SerialO/0/0.23 configuration enter the ipv6 ospf 6 area 0 command.

8. For the following:

###BeginTicket16###
Ticket 16: IPv6 Routing Issue 3
Topology Overview (Actual Troubleshooting lab design is for below network design)
Client Should have IP 10.2.1.3
EIGRP 100 is running between switch DSW1 & DSW2
OSPF (Process ID 1) is running between R1, R2, R3, R4
Network of OSPF is redistributed in EIGRP
BGP 65001 is configured on R1 with Webserver cloud AS 65002
HSRP is running between DSW1 & DSW2 Switches
The company has created the test bed shown in the layer 2 and layer 3 topology exhibits.
This network consists of four routers, two layer 3 switches and two layer 2 switches.
In the IPv4 layer 3 topology, R1, R2, R3, and R4 are running OSPF with an OSPF process
number 1.
DSW1, DSW2 and R4 are running EIGRP with an AS of 10. Redistribution is enabled where necessary.
R1 is running a BGP AS with a number of 65001. This AS has an eBGP connection to AS 65002
in the ISP’s network. Because the company’s address space is in the private range.
R1 is also providing NAT translations between the inside (10.1.0.0/16 & 10.2.0.0/16) networks and
outside (209.65.0.0/24) network.
ASW1 and ASW2 are layer 2 switches.
NTP is enabled on all devices with 209.65.200.226 serving as the master clock source.
The client workstations receive their IP address and default gateway via R4’s DHCP server.
The default gateway address of 10.2.1.254 is the IP address of HSRP group 10 which is running
on DSW1 and DSW2.
In the IPv6 layer 3 topology R1, R2, and R3 are running OSPFv3 with an OSPF process number 6.
DSW1, DSW2 and R4 are running RIPng process name RIP_ZONE.
The two IPv6 routing domains, OSPF 6 and RIPng are connected via GRE tunnel running over the
underlying IPv4 OSPF domain. Redistrution is enabled where necessary.
Recently the implementation group has been using the test bed to do a ‘proof-of-concept’ on
several implementations. This involved changing the configuration on one or more of the devices.
You will be presented with a series of trouble tickets related to issues introduced during these
configurations.
Note: Although trouble tickets have many similar fault indications, each ticket has its own issue
and solution.
Each ticket has 3 sub questions that need to be answered & topology remains same.
Question-1 Fault is found on which device,
Question-2 Fault condition is related to,
Question-3 What exact problem is seen & what needs to be done for solution

###EndTicket16###

The implementation group has been using the test bed to do an IPv6 ‘proof-of-concept1. After several changes to the network addressing and routing schemes, a trouble ticket has been opened indicating that the loopback address on R1 (2026::111:1) is not able to ping the loopback
address on DSW2 (2026::102:1).
The fault condition is related to which technology?

(a) IPV4 and IPV6 Interoperability

(b) IPv6 OSPF Routing

(d) IPv4 layer 3 security

(e) IPv4 OSPF Routing

9. You have the followings commands on your Cisco Router:

ip ftp username admin

ip ftp password backup

You have been asked to switch from FTP to HTTP. Which two commands will you use to replace the existing commands?

(a) ip http username admin

(b) ip http client username admin

(d) ip http client password backup

(e) ip http server username admin

(f) ip http server password backup

10. Describe the Divide-and-Conquer Troubleshooting Approach.

Assessment Outcome

Question

Correct ()

Assessed by _________________________ Assessor Signature_______________ Date _________

Assessment Results Sheet

Outcome

First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Second attempt:

Outcome (please make sure to tick the correct checkbox):
Satisfactory (S) ☐ or Not Satisfactory (NS) ☐
Date: _______(day)/ _______(month)/ _______(year)
Feedback:

Student Declaration

· I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and/or links to my sources.
· I have kept a copy of all relevant notes and reference material that I used as part of my submission.
· I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.
· I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.
· All appeal options have been explained to me.

Student Signature

Date

Trainer/Assessor Name

Trainer/Assessor Declaration

I hold:

☐ Vocational competencies at least to the level being delivered
☐ Current relevant industry skills
☐ Current knowledge and skills in VET,
and undertake

☐ Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.

Trainer/Assessor Signature

Date

Office Use Only

The outcome of this assessment has been entered into the Student Management System

on _________________ (insert date)

by (insert Name) __________________________________

Pre-Assessment Checklist: Task 2 – Practical Tasks

Skills Assessment (Practical Tasks)

ASSESSOR NOTE

These instructions must be followed when assessing the student in this unit. The checklist on the following page is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints.
Assessment of essential underpinning knowledge will usually be conducted in an off-site context.
Assessment is to comply with relevant regulatory or Australian standards’ requirements.
Resource implications for assessment include:
• an induction procedure and requirement
• realistic tasks or simulated tasks covering the mandatory task requirements
• relevant specifications and work instructions
• tools and equipment appropriate to applying safe work practices
• support materials appropriate to activity
• workplace instructions relating to safe work practices and addressing hazards and emergencies
• material safety data sheets
• research resources, including industry related systems information.

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?

The assessment process is designed to answer the question “has the participant satisfactorily demonstrated competence yet?” If the answer is “Not yet”, then we work with you to see how we can get there.

In the case that one or more of your assessments has been marked ‘NYC’, your Trainer will provide you with the necessary feedback and guidance, in order for you to resubmit/redo your assessment task(s).

What if you disagree on the assessment outcome?

You can appeal against a decision made in regards to an assessment of your competency. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against specific competency standards and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent.

You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of the unit you are appealing against the assessment of.

You can request a form to make an appeal and submit it to your Trainer, the Course Coordinator, or an Administration Officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the form.

What if I believe I am already competent before training?

If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your Trainer, as you may be able to apply for Recognition of Prior Learning (RPL).

Credit Transfer

Credit transfer is recognition for study you have already completed. To receive Credit Transfer, you must be enrolled in the relevant program. Credit Transfer can be granted if you provide the RTO with certified copies of your qualifications, a Statement of Attainment or a Statement of Results along with Credit Transfer Application Form. (For further information please visit Credit Transfer Policy)

Task 1 – Case Study

An external financial consultant has come in to help your company’s controller with an accounting problem. He needs access to the finance server. An account has been created for him on the server, and the client software has been installed on the consultant’s laptop. You happen to walk past the controller’s office and are called in and told that the consultant can’t connect to the finance server. You are a network support engineer and have access to all network devices, but not to the servers. Think about how you would handle this problem, what your troubleshooting plan would be, and which method or combination of methods you would use.

What possible approaches can you take for this troubleshooting task? This case lends itself to many different approaches, but some specific characteristics can help you decide an appropriate approach:

· You have access to the network devices, but not to the server. This implies that you will likely be able to handle Layer 1–4 problems by yourself; however, for Layer 5–7, you will probably have to escalate to a different person.

· You have access to the client device, so it is possible to start your troubleshooting from it.

· The controller has the same software and access rights on his machine, so it is possible to compare between the two devices.

What are the benefits and drawbacks of each possible troubleshooting approach for this case?

Create a report to outline your troubleshooting approach and the justification for selecting the approach.

In your report, describe and discuss the applicable use of network testing and monitoring tools, which may include:

· applications, services or systems monitor

· bandwidth tester

· connection speed

· fingerprinting monitor

· flow monitor

· latency calculator

· mapping tools

· network:

· connectivity

· monitor

· security monitor

· simulator

· packet capture and analyser

· packet tracer

· path characterisation

· protocol analyser

· sniffer or analyser

· simple network management protocol (SNMP) tools

· voice over internet protocol (VoIP) monitors.

Your report should conclude with a prevention strategy to prevent the problem from re-occurring.

Observation Checklist

Observation Criteria

Developed a plan to monitor and manage the IP network to optimise its performance and reliability

Planned the isolation of network segments for troubleshooting procedures

Planned the testing sequences and scenarios of network infrastructure

Selected appropriate network testing and monitoring tools, and software application to suit the specific network troubleshooting and monitoring sequence

Described and discussed the applicable use of network testing and monitoring tools to the scenario

Outcome

Satisfactory Unsatisfactory

Comments:

Date ______________________

Signed _____________________________ (Assessor)

Signed ______________________________(Student)

Task 2 – Plan and Manage Troubleshooting on an Advance Integrated IP Network

This assessment task requires, for an existing network, to plan, manage and implement troubleshooting and monitoring strategies to ensure reliability and performance on advanced integrated internet protocol (IP) networks. This requires the testing and formulation of resulting monitoring and troubleshooting planning for the specific network.

The IP network that is to be utilised for this task will include a range of:

· integrated network

· internet

· intranet

· local area network (LAN)

· router-based network

· switch-based network

· VPN

· WAN

· WLAN.

Your review and monitoring should include the range of IOS services on the applicable network which may comprise:

· auto-upgrade manager (AUM)

· embedded event management (EEM)

· flexible netflow

· file transfer protocol (FTP)

· hypertext transfer protocol (HTTP)

· identity-based network services (IBNS)

· IOS firewall

· IP service level agreement (IPSLA)

· network-based application recognition 2 (NBAR2)

· network time protocol (NTP)

· performance routing (PfR)

· remote copy or rate control protocol (RCP)

· service advertisement framework (SAF)

· web services management agent (WSMA).

The deliverable for this task is a report that captures:

· planning and monitoring of the internet protocol (IP) network within the practice environment for performance and reliability

· evaluation, design and implementation of a troubleshooting structured plan (append the plan to the report)

· use network testing and monitoring tools

· maintenance plan for monitoring routing protocols and configurations (append the plan to the report)

· implementation tests applied to advanced network solutions (append test results to the report).

Observation Checklist

Observation Criteria

Developed a plan to monitor and manage the IP network to optimise its performance and reliability

Planned the isolation of network segments for troubleshooting procedures

Planned the testing sequences and scenarios of network infrastructure

Selected appropriate network testing and monitoring tools, and software application to suit the specific network troubleshooting and monitoring sequence

Managed and monitored strategies for network monitoring structure

Produced a routine internetwork operating system (IOS) device maintenance plan to include monitoring of routing protocols and router configurations

Isolated sub-optimal internetwork operations at the appropriate open systems interconnection (OSI) model layer

Produced a plan for troubleshooting and monitoring security issues related to IOS services for mission critical applications

Produced a plan for troubleshooting and monitoring internet protocol version 6 (IPv6) and version 4 (IPv4) interoperability

Tested switch-to-switch connectivity, access ports and loop prevention for the virtual local area network (VLAN) based solution

Tested private VLANs

Tested switch virtual interfaces (SVI)

Tested switch support of advanced services

Troubleshooted switch configuration

Outcome

Satisfactory Unsatisfactory

Comments:

Date ______________________

Signed _____________________________ (Assessor)

Signed ______________________________(Student)

ICTNNWK612 Plan and manage troubleshooting advance integrated IP Networks
V01.2022 Page 22 of 30

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